Terms & Conditions
Return and Refund Policy
Frozen product such as bone broth should arrive to you at 41 degrees F or cooler for safe consumption. Some animal fats are shelf stable and do not require refrigeration.
We evaluate each return and refund request individually and try our best to find resolution with our customers. Taking photos of any damaged product packaging will greatly help us to determine if a return or refund request can be approved. By purchasing online, you agree to the terms and conditions above. You also accept the delivery and shipping timelines stated on this website of perishable food products and agree to receive frozen or refrigerated product on the outlined schedule dates in order to keep cool upon receipt.